Refund & Cancellation Policy

Refund Policy

We ensure all orders are carefully checked and packed.
If your order arrives damaged, please email an unboxing video showing the product and box within 48 hours to hello@treasuretales.in. A replacement or store credit will be offered. Without the video, we cannot process returns or replacements.
Customized items (e.g., stamps, newspaper articles) are non-refundable and non-replaceable, except in cases of transit damage or defects.

If a parcel seems tampered with, please do not accept it and contact us immediately.
If accepted, record a video while opening the box for proof.
For undelivered orders marked as delivered via SMS, contact hello@treasuretales.in within 24 hours for resolution.

Vibrance uses third-party shipping services and is not liable for delays.
For time-sensitive orders, contact us at 9073850000 (11 AM–7 PM) for assistance.

Cancellation Window: Orders can only be cancelled/altered within 2 hours of placement. After this, cancellations are not allowed as processing begins immediately.
COD Orders: Non-acceptance of COD orders may result in restrictions on future orders.
Prepaid Orders: Cancellations after packing/shipping will incur two-way shipping fees, and refunds will be issued as Store Credits.
Personalized Orders: These are non-refundable and non-cancellable.

If we cancel your order, you’ll be notified promptly, and we’ll either dispatch a replacement or issue a full refund to the original payment account within 10 working days.

Ensure the correct address and contact details are provided to avoid delays or non-delivery.
You can send gifts to others by entering their details, but accurate information is essential for successful delivery.

For any queries, please email hello@treasuretales.in or call 9073850000 (11 AM–7 PM).

Country/region